Frequently Asked Questions

Yes. Creating a profile and getting discovered is completely free. We only charge a small transaction fee of €2.50 per completed booking.

Payments are processed through Mollie. Once the organizer completes the payment, the amount is transferred to your linked bank account. Processing typically takes 1 to 2 business days.

For every completed booking, €2.50 is automatically deducted from the agreed fee. This covers payment processing and platform costs.

You get your money back. Your payment is held until the event is completed, not sent to the artist upfront. If the artist cancels or doesn't show, you receive a full refund.

The organizer pays before the event. Your fee is secured the moment they check out. If something goes wrong, Monoloque has you covered.

Not us. Our payment partner Mollie holds every payment in escrow until after the event. Monoloque never has access to your money directly.

New organizers pay upfront. As you build a track record on the platform, you can split payments. The remaining amount is collected automatically after the event.

Yes. Before an artist can receive any payment, they complete full identity verification: ID check, business registration, and bank account validation. This happens through our payment partner, so their personal details are never shared with organizers or with us.

You will receive a notification when an organizer is interested. From your dashboard you can review the details, then accept or decline the request.

You can reach the organizer through your dashboard messages. Cancellation terms are outlined in the contract that both parties sign before payment.

Once a booking is accepted, a conversation thread opens automatically in your inbox. You can discuss details like setup, timing and logistics directly on the platform.

Go to your dashboard and open the Media section. You can upload tracks in MP3 or WAV format. These will be visible on your public profile.

Yes. Your name, photo, genres, biography and all other profile information can be updated at any time through your dashboard settings.

Mollie is our payment partner. Connecting your account allows us to send payouts directly to your bank account after a booking is completed.

Verification usually takes 1 to 2 business days. If it takes longer, please reach out to us at support@monoloque.nl and we will look into it.